LONDON -- ITRS announced it has been named a Visionary in the 2025 Gartner® Magic Quadrant™ for Digital Experience Monitoring (DEM) for the second year in a row.

ITRS is a pioneer in real-time monitoring and observability for mission-critical industries. Uptrends, its DEM solution, enables customers to deliver reliable, high-performing digital experiences across regulated and globally distributed environments.

“We’re deeply committed to our clients’ success and proud to be named a Visionary for the second year in a row,” commented Ryan Terpstra, CEO of ITRS. “Digital Experience Monitoring connects IT system health to end-user satisfaction — empowering our clients to deliver world-class digital products that build loyalty, strengthen trust, and drive business growth.”

Reducing Complexity, Enriching Observability: Agentic AI-Enabled DEM

ITRS is infusing agentic AI into its DEM platform to enable customers to deploy holistic monitoring and adapt faster at enterprise scale. This minimizes the risks of misconfiguration, blind spots, and delayed detection across complex environments.

Additionally, ITRS is furthering its integrations and alignment with OpenTelemetry (OTel) and other open data standards, bringing DEM insights on business-critical performance into observability pipelines.

Terpstra added: “We’re continuing to align our roadmap to the real-world challenges our customers face: application and infrastructure complexity, fragmented telemetry data, and the need for more holistic and automated observability.”