SEOUL-- March 13, 2023 -- Otis Elevator Korea (VP & Managing director, IS Cho; hereinafter “Otis Korea”) announced that the Gen3™ digitally connected elevator is now available in Korea. Otis Worldwide Corporation (NYSE: OTIS) is the world's leading manufacturer and installation and service company for elevators and escalators.

The Otis ONE technology built into the Gen3 elevator monitors equipment health and performance 24/7 in real-time with IoT technology, and the information is collected and analyzed in the cloud. The insights that come out of this process are accessible to customers and Otis service teams immediately via portals and apps with full transparency. It also allows customers to gain visibility of their elevator portfolios and facilitate performance management while enabling Otis professionals to identify potential issues and address them before any kind of service interruption can occur.

In addition, the Otis ONE platform’s smart remote inspection and control functions enable safer and quicker service in the event of a breakdown resulting in greater equipment uptime for customers. If Otis service mechanics need to visit the site, they can also check the elevators’ health in real-time, 24/7, with a mobile app and identify the fault information as well as the parts needed for repair in advance, making it possible to quickly and effectively return the elevator to service.

IS Cho, VP and Managing director of Otis Korea, stated, “We live in a smart building ecosystem where the power of connectivity, and people’s expectations for mobility, continue to evolve. Otis, the company has led the elevator industry through a series of innovations for the past 170 years, and we are proud to introduce the latest.” He added, “Gen3 presents a new paradigm of the industry with safety, advanced technology, a stand-out passenger experience, and maximized uptime that elevators ultimately pursue as values for customers.”

Otis began the history of the modern elevator industry in 1853 when it invented the world’s first elevator safety brake and introduced an elevator that passengers could board. In 2000, the company introduced Gen2® second-generation elevator which used an innovative flat-belt technology that replaced steel cables, setting new industry standards for reliability, energy efficiency, and passenger comfort.

The Gen3 elevator makes advanced passenger experiences possible when combined with various solutions. The Otis eView™ in-car display normally streams infotainment to passengers and includes information on the building, the weather, news headlines, and videos. In the event of an emergency, it can also connect them with the 24/7 OTISLINE® customer support center via video chat, providing reassurance to passengers in the event of an emergency.

With the Gen3 elevator, customers gain access to a variety of options such as the Otis eCALL™ Plus mobile app, which reduces waiting time by allowing passengers to use their phones to call the elevator before they arrive, touchless hall buttons and operation panels, gesture buttons, antibacterial lighting and handrails and an air purification system - all of which support a safe and hygienic experience with the elevator. In addition, elevators can be linked with automated robots through a cloud-based application program interface (API).

The Gen3 elevator also offers an exceptional passenger experience in terms of design. The Ambiance design for Gen3 reinterprets nature, architecture, and artworks from Eastern and Western cultures under the theme of “Voyage to Other Worlds,” while the indirect corner lighting inside creates a gratifying atmosphere.

Otis gives people the freedom to connect and thrive in a taller, faster, and smarter world. As the global leader in the manufacturing, installation, and servicing of elevators and escalators, we move 2 billion people daily and maintain more than 2.2 million customer units worldwide—the industry’s most extensive service portfolio. You’ll find us in the world’s most iconic structures, residential and commercial buildings, transportation hubs, and everywhere people are on the move. With our headquarters in Connecticut, USA, Otis’ worldwide reach is backed by 69,000 people, including over 41,000 field professionals, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories.